Frequently Asked Questions
Delivery & Shipping
Orders are dispatched from our warehouse within 1-3 business days. However, please note that during busy periods such as new launches and sales, dispatch may take up to 10 extra business days. We aim to dispatch orders placed before 3:30pm (Monday-Friday) on the same working day, provided your address details are complete and correct.
Shipping times vary depending on the shipping destination. After dispatching, our estimated
shipping times are:
UK | 1-2 working days (Royal Mail Tracked 24) or 2-3 working days (Royal Mail Tracked 48)
Please note that these are estimates and can be subject to external delays. This is unfortunately
out of our control.
Currently, we only ship to the UK. We're working on expanding our shipping options and hope to
offer international delivery soon. Please subscribe to our mailing list to be notified when
international shipping becomes available.
Orders over £100 include complimentary delivery via Royal Mail Tracked 48.
Once your order has been dispatched, you will receive an email with the tracking details where
you will be able to track your IFTIN order throughout its journey.
If your order hasn't arrived by the expected date, please check the tracking link in your dispatch
email first - the courier may have attempted delivery or left your parcel in a safe location. For
further assistance, contact cs@theiftin.com with your order number.
If your expected delivery date has passed and the tracking information doesn't clarify the
situation, please contact cs@theiftin.com with your order number. We aim to respond to all
enquiries within one working day, though response times may extend during busy periods.
We recommend carefully verifying your delivery details before completing your purchase, as
occasional delays occur due to incomplete addresses
Next-day delivery service: Coming soon.
Returns & Exchanges
We carefully inspect and package every IFTIN order before dispatch. If you're not satisfied with
your purchase, you have 14 days from delivery to request a return.
Yes, we accept returns. Please note that merchandise is accepted for refund if returned in an
approved and saleable condition within 14 days from when you received it. It must have all tags
on, and be returned in all original packaging including ziploc bag, and be free from all make-up,
stains and smells. It must also have not been washed or altered in any way. This is a strict
policy as it is important to us that all members of our community receive their orders in great
condition.
Start your easy, quick returns process here: [Your IFTIN returns portal link]
Alternatively, email cs@theiftin.com with your order number for return instructions
After we have received your return, please allow 5-10 working days for it to be processed. Once
approved, we aim to process your refund within 14 days. Please allow up to 14 days for funds to
appear in your account after processing.
We do not offer exchanges. Please return your item using the link above for a refund and place
a new order.
Merchandise is accepted for refund if returned in an approved and saleable condition within 14
days from when you received it. It must have all tags on, and be returned in all original
packaging including ziploc bag, and be free from all make-up, stains and smells. It must also
have not been washed or altered in any way. This is a strict policy as it is important to us that all
members of our community receive their orders in great condition.
If you're experiencing issues with the returns portal, please email cs@theiftin.com with your
order number and we'll assist you directly with the return process.
Delivery charges are non-refundable and we cannot cover return postage costs. However, there
are no additional fees for processing returns.
Please email cs@theiftin.com immediately if you need to change or cancel your order. After
your order has been dispatched, unfortunately we will no longer be able to amend it.
If you've received a faulty or damaged item, contact cs@theiftin.com immediately with your
order number, receipt, and a photograph of the item. We'll address this as quickly as possible.
Order Issues
Contact our customer service team at cs@theiftin.com for any concerns regarding your order.
Please include your order number in all correspondence.
Customer service hours: Monday-Friday, 9:00am-4:00pm
You can also reach us via our live chat function on the website during operating hours
We sincerely apologise if you've received incorrect items. Whilst we take great care when
packing orders, occasional errors occur. Please email cs@theiftin.com with your order number,
receipt, and a photograph of the items received, and we'll address this as quickly as possible.
Unfortunately, orders cannot be amended once placed. Please email cs@theiftin.com
immediately if you need to change or cancel your order. After your order has been dispatched,
we will no longer be able to amend it.
We make every effort to represent colours accurately online. However, screen settings and
display variations can affect colour appearance. If you require additional photographs in different
lighting conditions, contact cs@theiftin.com and we'll provide these to assist your decision.
Vouchers & Gift Cards
Select 'Gift Card' from our main navigation menu and choose amounts ranging from £10 to
£100. Gift cards are delivered electronically via email - no physical card will be posted.
Enter your gift card or discount code in the designated field during checkout.
Gift card purchases are non-refundable
General Information
Scarves Our current scarves measure 180 x 70cm, providing generous coverage and versatile
styling options.
For personalised sizing assistance on any item, email cs@theiftin.com and our team will help
you select the perfect fit. You can also consult our comprehensive Size Guide for more detailed
measurements.
Most of our styles are in very limited quantities and only released once. Please subscribe to our
mailing list to be the first one to know when we launch new collections so you don't miss out.
You can also monitor our website and social media channels for restock updates.
Browse by category using our main menu, or search for specific items such as 'printed scarves’.
Select your chosen item, choose your size, and click 'buy it now'. Complete your delivery and
payment details to finalise your order. We'll process and pack your purchase, keeping you
informed via email throughout
Shopping online for modest wear offers unparalleled convenience and choice. Browse our
carefully curated collection of abayas, hijabs, and modest fashion at any time that suits you,
without the pressure of in-store shopping. Explore detailed product descriptions, multiple
images, and accurate sizing information to make confident purchasing decisions from the
comfort of your home.
Compare different styles, fabrics, and colours at your own pace, read reviews from our
community, and find that perfect piece for any occasion. Whether you're building your modest
wardrobe or sending a thoughtful gift to a loved one, our online platform makes it effortless with
discreet packaging and direct-to-door delivery.
We understand that online shopping requires trust, which is why IFTIN is built on transparency,
quality, and exceptional service. Every piece in our collection is carefully selected and inspected
before dispatch, ensuring you receive only the finest modest wear in pristine condition. Our
secure shopping platform protects your information, whilst our accessible customer support
team is available via live chat and email to guide you at every step. We maintain clear
communication throughout your entire shopping journey and thoughtfully package each order,
because at IFTIN, you're not just a customer but part of a community that values quality,
modesty, and care in every detail.
Please email hello@theiftin.com for all press enquiries